Email Anti-Virus Protection Service

MessageLabs managed Email Anti-Virus Service provides your business with protection from viruses, phishing, trojans, worms and other forms of malware. Our multi-layered, virus protection service stops known and unknown viruses before they reach your network. Ensuring your business avoids costs like system downtime, productivity loss and brand damage. Our service supports all email server platforms including: Exchange, Groupwise and Domino.

Why MessageLabs Email Anti-Virus protection service?

Our managed email Anti-Virus service is the only online solution in the world with a service level for 100% capture rate of known and unknown email viruses. It also requires no hardware or software purchases, no installation, no upfront costs, ongoing upgrades or maintenance. With our managed Anti-Virus service it’s fast and easy to setup and you simply pay a monthly usage fee.

Anti-Virus Features		Anti-Virus Benefits
Multi-layered protection against known and unknown viruses, worms, phishing and,trojans		Provides effective email security, boosting business efficiency and continuity
Link Following capability that checks all URLs contained in emails for malware		Detects and blocks potential links to malware – providing an additional layer of protection for your business.
Proactive detection of new, emerging and converging threats		Giving you complete confidence in your anti-virus protection defenses.
Fully configurable, with a range of actions for identified viruses and malware		Flexibility to customise virus security policies to meet your specific business needs
Zero-hour protection from unknown viruses		Unique Skeptic™ technology completely eliminates zero-hour window of vulnerability
Dashboard, summary, plus detailed and scheduled reporting.		Visibility, accountability, plus certainty in the virus protection service’s effectiveness
Internet level Virus Protection- 100% uptime		Peace of mind that all threats are stopped before they reach your business and that an experts managing your security 24x7x365

Approach

MessageLabs Email Anti-Virus service utilises formidable, innovative technologies which together deliver today’s most effective anti-virus solution. To deal with known malware, our perimeter defenses deploy (i) Traffic Management to slow down bad traffic and (ii) Connection Management to block illegitimate connections. Unknown viruses are then intercepted by our predictive Skeptic™ technology, which specializes in identifying and stopping these threats merging across protocols. These technologies are complemented by our unique Link Following capability that identifies viral URLs, and by best-of-breed third party techniques

• All incoming emails are directed through the MessageLabs platform, hosted in secure data centers worldwide
  
  
• Each message is scanned for all known and unknown threats
  
  
• All URLs referenced in emails are checked for malware
  
  
• A new signature is created whenever a suspicious weblink is confirmed as viral
  
  
• Any email infected with malware or containing a viral weblink is blocked and quarantined, with sender and recipient notified

Advantages of Managed Virus Protection Service

Everyday threats across email, web and IM are converging and growing more sophisticated, making the task of securing your network extremely difficult. Messagelabs managed Anti-Virus Protection Service combines best-of-breed scanners with our proprietary Skeptic™ technology providing unparalleled virus protection.

There are very attractive advantages of using the MessageLabs service:

• Comprehensive zero hour virus protection from ‘conventional’ and highly advanced viruses ensures you have peace of mind that you are always protected
  
  
• ‘Link Following’ capability that safeguards your organisation from malicious links hidden in emails
  
  
• Dramatically reduced bandwidth and storage costs as virus and spam threats are stopped at the internet-level before they reach your network.
  
  
• Quick and easy deployment as the fully managed virus protection service requires no software or hardware investment
  
  
• Peace of mind that you are always protected against the latest malware threats as MessageLabs unique multi-layered filtering proactively detects new and emerging virus threats better than anyone else
  
  
• 24/7 support, plus unrivalled service level agreements for service performance, service availability, email latency and fault response

 

Email Image Control

MessageLabs Email Image Filter uses sophisticated Image Composition Analysis to identify, control and block inappropriate images such as pornography contained in all email and email attachments.

Why use MessageLabs Email Image Filter Service?

Email Image Control protects your business from the legal risks of employees sending or receiving inappropriate images such as pornography. MessageLabs managed email filtering service operates at the internet level, requiring no hardware, software or ongoing upgrades and the filter can be deployed in minutes to ensure corporate policies are enforced.

Image Filter Features		Image Filter Benefits
Multi-layered technologies designed to detect pornographic or other inappropriate image content		Protects employees, aids enforcement of acceptable use policies, and safeguards regulatory compliance, corporate reputation and productivity
Fully configurable, extremely accurate ICA scanning engine		Allows administrators to determine required level of sensitivity and actions to be applied
Scanning of all images attached to and embedded in emails		Prevention of email misuse and total protection for your employees
Fully customizable lists of approved senders and recipients		Permits administrators to specify internal and external users who can send and/or receive emails without being scanned
Dashboard, summary, detailed and scheduled reporting		Provides visibility, accountability and confidence in the service’s effectiveness

Approach

MessageLabs Email Image Control Service employs multi-layered filtering technologies and state-of-the-art image signaturing to give you complete control over all images contained in your email communications. Sophisticated ICA harnesses facial recognition, body positioning, texture analysis and flesh tone analysis techniques to generate results that are processed by a complex scoring system. The final score produced by this system dictates whether an image is blocked or allowed to pass. This approach is especially effective at detecting pornographic images.

• All incoming and outgoing emails are directed through the MessageLabs platform, hosted in secure data centres worldwide
  
  
• Every image embedded in or attached to an email is scanned to assess its compliance with your acceptable use policy, local rules and specific requirements
  
  
• Any email which triggers a rule is subjected to a range of possible actions, such as ‘block/delete’ and ‘redirect to administrator’
  
  
• All email which doesn’t trigger a rule is permitted to pass, with no noticeable delay
  
  
• Reports summarizing data collected and actions taken by the service can be generated easily

Advantages of Email Image Control

Your brand and reputation can be severely damaged if pornographic or other inappropriate images enter or leave your network. Productivity can be eroded and time wasted. Failure to comply with obscenity and harassment regulations can lead to substantial legal penalties and loss of business.
Protecting your business from unauthorised email images involves deploying the best available technology with full customer support and unparalleled service levels. MessageLabs Email Image Control Service does just that, and there are very attractive advantages of using the service:

• Unmatched accuracy in blocking inappropriate and pornographic images, based on multi-layered filtering techniques
  
  
• Policy enforcement and legal compliance with industry leading image filtering, allowing you to control what images people send and receive via email.
  
  
• Managed services frees up your IT staff to focus their attention on more strategic initiatives
  
  
• 24x7x365 Customer support in an extensive range of languages, worldwide.
  
  
• Quick and easy setup with a predictable and affordable total cost of ownership. No ongoing updates and maintenance to mange.
  

Email Content Control

MessageLabs Content Control scans and filters email content and attachments to identify confidential, malicious, inappropriate language, offensive jokes and other inappropriate content sent or received by employees.

Why use MessageLabs Email Content Filtering Service?

Our managed email content control service enables you to easily and quickly address the whole issue of confidential, malicious or inappropriate email content sent or received by your organisation. It requires no hardware or software purchases, no installation, ongoing upgrades or maintenance.

Content Control Features		Content Control Benefits
Multi-layered technologies designed to detect confidential or inappropriate text based email content		Protects employees, aids enforcement of acceptable use policies and safeguards regulatory compliance
Comprehensive, flexible and intuitive rule-building		Precise matching of the service to your particular needs, promoting business success
Scanning of all email components; header subject, body and, attachments		Provides comprehensive protection across all email components, ensuring the appropriateness of all incoming and outgoing messages
Fully customizable word list thresholds		Enables configuration and amendment of rules to meet local needs and new circumstances
Recognition of non-Western characters		Allows full email control, irrespective of geographical, cultural and linguistic factors
Dashboard, summary, plus detailed and scheduled reporting		Visibility, accountability, plus certainty in the service’s effectiveness

Approach

MessageLabs Email Content Control service harnesses multi-layered detection technologies which keep your email clean by identifying unacceptable textual content within all your email traffic. These technologies analyse email body, subject, header and attachments, scanning them for keywords, phrases and URL lists, as well as credit card numbers and other alphanumeric formulae. The precise scope of all analysis undertaken by the service remains under the full control of your in-house service administrator.

• All emails are directed through the MessageLabs platform, hosted in secure data centres worldwide
  
  
• Each message is comprehensively scanned to assess its compliance with your acceptable use policy, local rules and specific requirements
  
  
• Any email which triggers a rule is subjected to a range of possible actions, such as ‘block/delete’ and ‘redirect to administrator’
  
  
• All email which doesn’t trigger a rule is permitted to pass
  
  
• Reports summarizing data collected and actions taken by the service can be generated easily

Advantages of Email Content Control

Protecting your business from the risk of employees sending or sending inappropriate or confidential information requires effective application of state-of-the-art technology, underpinned by unbeatable service levels and customer support. MessageLabs Email Content Control service achieves this goal by providing:

• Unmatched accuracy in stopping specified email content contained in email and attachments, based on multi-layered filtering techniques
  
  
• Policy enforcement and legal compliance with industry leading content filtering, allowing you to control what email content people send and receive via email.
  
  
• Managed services frees up your IT staff to focus their attention on more strategic initiatives
  
  
• 24x7x365 Customer support in an extensive range of languages, worldwide.
  
  
• Quick and easy setup with a predictable and affordable total cost of ownership. No ongoing updates and maintenance to mange.

 

Email Continuity Solution

 

MessageLabs Email Continuity service helps you maximize email availability and guard against the disruption and data loss that can result from an email outage. The services provide you with an on-demand Email Failover system that kicks in seamlessly when an outage occurs and the service allows email users to continue sending and receiving messages through Outlook, Lotus Notes, web browser, or BlackBerry devices – without interruption.

Why Use MessageLabs Email Continuity Service?

With our managed Email Continuity service, the back-up email system is permanently primed to come on stream at the flick of a switch that you control. Hosted in top-tier data centers and easily administered from a single web console, the service enables email to remain fully functional in spite of a primary system failure – and regardless of where users are located.

Email Continuity Features		Email Continuity Benefits
Activates within a minute, providing all employees with email and mobile access during email outage		Minimizes email downtime and makes outages invisible to employees and the outside world
Users access critical email functionality through Outlook, Lotus Notes, web browser, and wireless devices during outages		Provides seamless and intuitive access for users, helping to minimize disruption and maintain productivity
Automatically synchronizes corporate directories, user accounts, contacts, calendars, and distribution lists		Avoids manual maintenance headaches while providing users and IT with access to necessary data during outage
Delivers quick, one-step recovery and restoration of sent and received email data to primary system		Reduces system complexity and administrative headaches
Restores all messages to the email server with complete forensic information after primary system outage		Guards against data loss or bounced messages during outage
Provides single-instance storage of emails in the back-up system, globally		Significantly reduces demand on bandwidth
Requires little or no initial investment and no dedicated staff; greatly simplifies duplicate costs of scaling and maintaining discrete systems		Involves a predictable, low monthly fee for simplified disaster recovery and business continuity planning
Can be fully integrated with all MessageLabs email services or your existing security solution		Provides a zero-maintenance answer to your email security and management needs

Email Continuity Approach

Helping to protect your business against the profit-eroding impacts of widespread or partial email outages, the service is designed to give you the flexibility, granularity, speed of back-up system activation and rapidity of disaster recovery you need. Easy to deploy, with a low total cost of ownership, it also incorporates multiple layers of security consistent with the requirements of even the most stringently regulated businesses.

• While your primary system is operating normally, a copy of every email is sent to the back-up system (when combined with Email Continuity Retention).
  
  
• In the event of an email outage, you pinpoint which servers, storage groups or mailboxes are affected.
  
  
• You activate the back-up system (by phone or web), opting to failover any subset of users by mailbox, server, location or storage group.
  
  
• Within a minute, Outlook or Lotus Notes client, web browser and BlackBerry devices are automatically and seamlessly connected to the back-up system.
  
  
• During the outage, all users continue to have unrestricted access to email, contact lists, and calendar entries.
  
  
  
• When your primary system is restored, all internal and external email communications during the outage automatically migrate back to the email server – in one simple step – with all forensic data intact.
  
  
• You can prioritize the order in which servers, storage groups or mailboxes are synchronized back to the email server.
  

Managed Email Continuity Advantages

Reducing the need for in-house hardware, storage capacity and disk recovery systems, MessageLabs Email Continuity service delivers a cost-effective email continuity solution. It makes primary system outages undetectable not only to your own employees but also to all external contacts, and reduces the risk of data loss or corruption. It can even be scaled easily to provide extra storage or to protect any number of additional user mailboxes.

The MessageLabs Email Continuity service provides the following key advantages:

• Continuous synchronization with the primary system ensures the back-up system is permanently on standby to come on stream if an outage occurs.
  
  
• Access is activated within a minute, in response to your instruction by phone or web.
  
  
• Back-up email access is provided through Outlook, Lotus Notes, web browser or BlackBerry devices.
  
  
• Service flexibility enables the back-up system to be activated for any subset of users by mailbox, server, location or storage group.
  
  
• Rapid recovery is coupled with the ability to prioritize the order in which mailboxes, servers, locations or storage groups are synchronized back, as all emails move back to the email server.
  
  
• Security of service is underpinned by state-of-the-art encryption technologies and hosting in top-tier data centers.
  
  
• This fully managed service provides controllable costs, with the administrator deciding how much email history is stored in the back-up system.

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